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Global Accountancy College (GAC) announced plans to create its own suit of study materials for Professional Accountancy Examinations

October 17,2014

Study ACCA/FIA Professional Examinations Full Time and become a Chartered Certified Accountants - Starting October 27, 2014

October 05,2014

We are pleased to announce the launch of our brand new Global Students Referral Incentive Program

September 07,2014

Global Accountancy College Full-Time ACCA Programme Uniform Guide

September 03,2014

Global Accountancy College(GAC) introduces the first "Pay As You Learn System" for ACCA/FIA Professional Examinations starting September 15, 2014.

August 23,2014

Study ACCA/FIA/CAT full time on campus or from the comfort of your home.

August 20,2014

Global ACCA Mock Examination Series(GAMES)

August 18,2014

Global Continuous Revision Courses (GCRC)

July 14,2014

New Start Date for ACCA LEVEL 2 & 3 COURSES

July 14,2014

CBE SPECIMEN EXAMINATION FOR DIPLOMA STUDENTS

July 09,2014

Global Accountancy College(GAC) is now a member of the International Association for Accounting Education and Research (IAAER)

June 28,2014

Big Discount at Global Accountancy College on Tuition fees for July 2014

June 11,2014

Becker Announces Six New Relationships to Help Students Prepare for ACCA Exams Across the Globe

June 04,2014

Global Accountancy College(GAC) How To Use Our Blended Learning Methodology(BLM) Online Video

June 02,2014

Global Examinations Tips(GET) to Pass ACCA Paper F5- Performance Management

May 16,2014

Global Accountancy College Revolutionizing Accountancy Training through Technology

May 14,2014

Happy Mother's Day From Global Accountancy College

May 11,2014

Global Pass Master Live Online Revision Series Timetable is now available

May 07,2014

ACCA Diploma Tournament # 3 For ACCA F1/FAB Access Link

January 14,2014

ACCA Diploma Tournament # 3 For ACCA F3/FFA Access Link

January 14,2014
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Complaint Procedures
  I confirm that I have read this Complaint Procedures and agree to it.

Complaint Procedures:

At Global Accountancy College we aim to provide the very best for our students and to contribute to the life of our local community. We seek to promote inclusivity, tolerance and respect for others at all times within a caring, supportive environment which values diversity. Despite our best intentions from time to time things can go wrong. When this happens you may wish to make a complaint. The procedure set out in this handbook tells you how to go about doing this.

Key principles:

1. The College aims to provide an excellent service for both students and the community.
2. Complaint will be dealt with promptly and fairly on the basis of this procedure.
3. The College will seek to learn from complaints found to have been valid and may make changes to operating procedures and practices where appropriate.
4. In dealing with complaints the college will have regard to its commitment to promote inclusivity, tolerance and respect for others and to the value it places on diversity.

Scope of the procedure

The College will investigate complaints that include the following areas:
• The quality and management of learning and assessment provision
• Financial irregularity
• Undue delay or non-compliance with published procedures
• Poor administration
• Equality and diversity issues
• Health and safety concerns
• Confidentiality
The College reserves the right not to investigate complaints considered to be vexatious or malicious.

The Procedures

There are three stages in dealing with a complaint. These are:
Stage one – informal resolution by discussion
Stage two – if this is not successful and you make a formal complaint to the President & CEO, he will arrange for your complaint to be investigated
Stage three – if you are still dissatisfied the Chairman for Broad of Governors will be asked to consider that there are sufficient grounds for an appeal against the outcome of the investigation, he will arrange for a panel of two administrative officers to be hear the appeal.

The way in which each of the three stages work is set out in detail below:

Stage one:

Where it is  possible  the College will try to deal with your complaint fairly, quickly and informally. 
• If you are a student of the college, In the event that you do not consider it appropriate to approach your Tutor or Administrative staff  you can send your complain to: complaint@globalaccountancycollege.com

Stage two:

If you wish to take your complaint to the next, formal stage you will be asked to explain your complaint in writing. This should be addressed to the President & CEO. The President will normally call you within 5 working days of receiving your written complaint. 

The President will appoint an appropriate member of staff to investigate your complaint and you will be given the name and contact information of this staff.
The College will normally aim to let you have the results of the investigation within 25 working days of receiving your written complaint. If the investigation is to take more than 25 days you will be informed.

Stage Three:
If you are still dissatisfied at the end of the stage two investigations, the matter will be referred to the Broad of Governors. They will review your written statements and the college’s response to these. They may make further enquiries to clarify any particular points or issues.
If they consider that there are sufficient grounds for an appeal against the outcome of the stage two investigations, they will arrange for a panel of two Administrative officers to hear your appeal. The Complaints Panel Procedure will then apply and you will be proved with a copy of this.
Stage three is the final stage of the College’s Complaints Procedure.

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